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Store Policy

Customer Care

At BuildaCurl, we believe every curl is unique — and deserves personalized care. Our mission is simple: to empower people with curly hair to embrace their natural beauty by offering customized haircare solutions that truly work for them.

Through our easy-to-use online quiz, we guide you to the best products for your specific curl type, hair goals, and lifestyle. Each recommendation is thoughtfully selected based on your answers, making it easier than ever to build a curl routine that fits you perfectly.

Our product range includes premium shampoos, conditioners, and styling creams, all formulated with high-quality ingredients that nourish, define, and protect curls. Plus, with our built-in augmented reality (AR) feature, you can scan any BuildaCurl product to access interactive tutorials — making it even easier to learn how to care for your curls like a pro.

We’re passionate about providing not just products, but a full experience that makes your hair journey exciting, educational, and empowering.

 

At BuildaCurl, customer satisfaction is at the heart of everything we do. We’re committed to providing outstanding service, personalized advice, and reliable support at every step of your journey with us.

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If you have any questions, feedback, or need help with an order, we’re here for you!
You can contact us through any of the following methods:

  • 📧 Email: support@buildacurl.com

  • 📱 Instagram Direct Message: @buildacurl

  • 💬 Live Chat: Available on our website during support hours

  • 📞 Phone: +966 (050) 3894638 

Privacy & Safety 

At BuildaCurl, your privacy and safety are extremely important to us. We are committed to protecting your personal information and ensuring your shopping experience is safe, secure, and transparent.

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How We Collect Your Information

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When you place an order, sign up for our newsletter, complete our product recommendation quiz, or contact us, we collect necessary information such as:

  • Your name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (handled securely via third-party providers)

We only collect information that is necessary to process your order, personalize your experience, and communicate effectively with you!

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How We Use Your Information

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We use your personal information to:

  • Process and deliver your orders

  • Send you order confirmations, updates, and shipping information

  • Provide personalized product recommendations

  • Respond to customer service inquiries

  • Send occasional updates about new products, promotions, and BuildaCurl news (only if you opt-in to our newsletter)

We promise never to sell, rent, or share your personal data with third parties for marketing purposes.

Payment Processing

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All online payments are securely processed through trusted third-party banking services to ensure your financial data remains protected.
We do not store your credit card or banking details on our servers.

Your payment information is encrypted and handled by reputable, secure payment gateways that comply with industry standards.

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- Credit / Debit Cards - PAYPAL- Offline Payments

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When We Contact You

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After you complete a purchase:

  • You will receive an order confirmation email immediately.

  • You will receive a shipping confirmation email once your order has been dispatched.

  • Our team may contact you if there are any issues with your order or shipping.

If you have subscribed to our mailing list, you may also receive occasional emails about special offers, product updates, and tips for caring for your curls — but you can unsubscribe at any time.

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Protecting Your Information

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We implement a variety of security measures to maintain the safety of your personal information:

  • Secure server connections (SSL encryption)

  • Regular website security audits

  • Limited access to customer information within our team

We are committed to maintaining a safe and trusted environment for all BuildaCurl customers.

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Your Rights

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You have the right to access, correct, or delete your personal information at any time. Simply contact our customer care team at support@buildacurl.com and we'll be happy to assist you.

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Thank you for trusting BuildaCurl with your curls — and your information. 🧡
We are honored to be part of your journey!

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